EXA Languages Privacy Policy
Last updated: 30 September 2026 · 한국어 · English
Controller
- Company: EXANEER Inc. (주식회사 엑사니어)
- Representative: Heungrae Cho
- Business registration: 657-81-02967
- Address: 2F, 5-14, Gonghang-ro 767beon-gil, Gangseo-gu, Busan, South Korea
- Privacy contact: admin@exaneer.com
1. Information we collect
EXA Languages may collect the following to provide the service:
- Basic use: an anonymous user ID created automatically on first launch. You can use the app without entering a name or email.
- Player registration (optional): name and email (registration is possible without them)
- Save progress (optional): if you connect an Apple or Google account, we receive that account's user identifier and email address (or Apple's relay address if you choose Hide My Email). We use it only so you can continue your learning on a new phone or after reinstalling. Every feature works without connecting.
- Optional: app language settings and feedback you submit
- Automatic: app usage logs, error information, in-app settings, and device identifiers (an install ID for crash reports, an ID for delivering app updates, and a device ID used to find your learning records after reinstalling — we do not collect the advertising identifier (IDFA))
App usage: To improve the service, we record how the app is used under an anonymous account — screens and features used, time and duration, app version and country of access. We do not store names, email addresses or raw IP addresses, and we do not use this data for advertising or share it with third parties. Raw records are deleted after 13 months.
We do not collect phone numbers, location, credit-card numbers, contacts, or photos. Name and email are optional — asked only at player registration or when you connect Apple or Google to save progress.
2. How we collect it
- An anonymous ID is created when the app is first launched
- When you choose to connect an Apple or Google account to save progress
- Optional details you type when registering as a player (subscription)
- Usage logs and settings generated while you use the app
- Feedback you submit yourself
3. Why we use it
- To provide learning content
- To manage player registration and payments
- To improve the app and fit your environment
- To analyse errors and respond to support requests
4. How long we keep it
- Until you ask us to delete your account.
- Deleting your account also removes the Apple or Google connection; for Apple, we ask Apple to revoke the sign-in.
- Raw app-usage records are deleted after 13 months.
- Where the law requires a longer period, we keep only what that law requires.
5. Third-party services
We use these services to run the product. Their privacy policies also apply:
- Supabase (United States) — anonymous user IDs, learning records, and the Apple or Google identifier and email if you save progress. Identifiable personal data is kept to a minimum.
- OpenAI, Inc. (United States) — drill generation (GPT), dictation (Whisper), and intermediate AI Tutor voice conversation. Only learning sentences and audio are sent, and only after you turn the feature on. The AI Tutor camera view stays on the device and is not stored, uploaded, or sent to AI. Conversation audio is not kept long-term.
- Anthropic, PBC (United States) — creating situations and learning sentences (Claude). Only learning sentences are sent, and only after you turn the feature on.
- ElevenLabs (United States) — turning learning sentences into speech. Only generated learning sentences are sent; your own recordings are not.
- Functional Software, Inc. (Sentry, United States) — crash and error analysis. Error details and a device identifier (install ID) are sent.
- RevenueCat, Inc. (United States) — in-app subscriptions and payments. Subscription and payment status are stored on RevenueCat.
- Google Firebase Analytics (Google LLC, United States) — on the Android app, some usage events (language selection, episode play/completion, purchase result) and the device advertising ID are sent to Google to measure ad performance and improve the service. Names, emails and learning sentences are not sent. You can delete or reset the advertising ID in your device settings.
- When a law-enforcement request requires it
6. How we protect it
- User data is stored encrypted and kept away from public access.
- We apply security updates and monitor access logs.
7. Your rights
- You can review, correct, or request deletion of your data from the in-app settings at any time.
- You can change player-registration status and language settings yourself.
- Privacy questions and deletion requests: admin@exaneer.com
8. Changes
This policy may change. We will announce changes in the app in advance. If you do not agree, you may stop using the app and ask us to delete your account.